课程大纲： Communicating and Influencing - For Managers and Team Leaders培训
This course is almost identical to the Team Members’ course (see separate outline) but with these changes:
There is an addition module entitled: Leadership v Management which covers:
The similarities and differences between Leadership and Management. What makes a Great Leader; what makes a Great Manager?
Management Styles
There is an additional module entitled: Delivering Change which covers:
Why Change does / does not work
Change Principles
Resistance to Change – and why, occasionally, resistance to change is beneficial
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